Find the service and information you need! The links at left will take you right to several popular areas of msdgc.org. Or get the FAQs below, with answers to some of the questions we are asked most often.
Frequently Asked Questions (FAQs)
Sewer Emergencies & Maintenance
- What do I do if water is coming up from my floor drains?
- Call (513) 352-4900 or submit your service request online. For more information, please visit our Sewer Backup Program site.
- What do I do if sewage is surfacing in my back yard?
- We can send a crew out to determine if the problem is being caused
by a main sewer line. Call (513) 352-4900.
- What can you do about a manhole overflowing in the street?
- We can send a crew to determine who is responsible for the overflow.
Call (513) 352-4900.
- What should I do if there are odors inside my house, coming from
a drain in the basement?
What if they are outside my house?
- We can send a crew to inspect and monitor the sewer system, and flush
if necessary. Call (513) 352-4900.
- What do I do if I have a sunken depressed area by my sidewalk, or
in the front of my house in the basement?
- A crew can be sent to investigate, and possibly dye test sewers
in the area. Call (513) 352-4900.
- What can you do about a noisy manhole lid in front of my house?
- We can replace the lid, or change the casting and lid if necessary.
Call (513) 352-4900.
- A manhole in my front yard sits too high. Can you lower it?
- We can send a crew to determine if the manhole belongs to us. If
it does, we can determine whether it can be lowered. Call (513) 352-4900.
- I'm planning to dig on my property. Whom should I call before I dig?
- If you are preparing to dig, please contact the Ohio Utilities Protection
Service (OUPS) to have the public sewer lines marked. Call (800) 362-2764.
- I don't plan to dig. How do I find where a sewer is located in my
- Call our Wastewater Engineering division at (513) 244-1334.
Billing, Payment & Rates
- What are MSD's billing practices and rates for service?
- Examine the details of MSD's current sewer service
rates and practices.
- How can I pay for MSD service more conveniently? I receive my bill
through Greater Cincinnati Water Works.
your sewer bill online (Note: a new browser window will open). Customers
billed for their sewer service through Greater Cincinnati Water Works
can use this handy method to pay. Customers billed
through other agencies--like your local City or Village--cannot
use online payment at this time.
Permits & Licenses
- How do I apply for a sewer tap permit?
- Details on the sewer
tap permit application process are available
from our Tap Records staff at (513) 244-1330.
- Whom should I contact about industrial discharge permits?
- Contact our Permits & Compliance staff at (513) 557-7000. More
details may be found in our Industrial
User Resources area .
- What if I have a food service establishment or restaurant?
- Commercial food service operations should contact our Permits & Compliance staff at (513) 557-7000. More
details may be found in our Food Service and Restaurant Information area.
- How can I become a licensed Sewer Tapper or Septic Hauler?
- Applications for Sewer
Tappers and Septic Haulers are processed through
our Tap Records office. Please call (513) 244-1330 for more information.
Doing Business with MSD
- How can I become eligible to bid on MSD contracts?
- Register your firm with the City of Cincinnati's Purchasing Department.
More details are at the City's Vendor
Information site (note:
new browser window will open).
- For which construction contracts is MSD accepting bids?
- Details about what projects are open, how and where to bid, and who bid
on recent projects are available in our Construction
Contracts area .
- I work for a Township or Municipality served by MSD. Who is my contact
for sewer issues?
- If you represent of a governmental unit MSD serves,
please contact our Inter-Governmental Coordinator at (513) 557-7108
to discuss MSD operations in your area.
- I am looking for MSD's Standard Drawings. Where are they?
- Standard engineering drawings for MSD and the City of Cincinnati's Stormwater
Management Utility (SMU), as well as MSD's Computer Aided Drafting (CAD) Standard documents, may be found under Standard
- Can my school or organization tour an MSD plant?
- MSD often provides tours of our treatment facilities to students and
various interested organizations. If you would like to inquire about
a tour for your group, please call (513) 919-3412.
- How can I work at MSD?
- To see a listing of available job opportunities at MSD, please visit
of Cincinnati's Human Resources Department (note:
a new browser window will open). The
City's HR Department is responsible for advertising positions and
taking employment applications. Only positions with current openings
MSD History & Organization
- Who owns MSD? Who runs MSD? How was MSD formed?
- The Metropolitan Sewer District of Greater Cincinnati was formed in
1968. The District was formed as the result of an agreement between
Hamilton County (Ohio) and the City of Cincinnati (Ohio). Hamilton County is
accountable and responsible for MSD funding and setting its user rates,
adopting policy, and legislating the sewer district's rules and regulations.
The City of Cincinnati is exclusively responsible to operate and manage MSD and
perform its other obligations outlined in a 50-year contract with Hamilton County.
More information may be found under About
- How many people does MSD serve?
- MSD's service area includes most of Hamilton County, Ohio. This area
includes the City of Cincinnati and a number of the County's cities,
villages and townships. Small portions of Butler, Warren and Clermont
Counties, located along the border with Hamilton County, are also served
by MSD. In all, MSD provides wastewater collection and treatment to
about 800,000 people.
- How can I contact MSD's Director?
- To contact the office of MSD's Executive Director, James A. Parrott, please
(513) 244-5122. The mailing address is:
Metropolitan Sewer District
1600 Gest Street
Cincinnati, OH 45204
- Where can I find a particular page? I don't know the address.
- You can search msdgc.org, using the search form near the top
right corner of every page.
- Something must be wrong. Who can I tell about a problem with this site?
- If you are having trouble with a page, link or any other feature of msdgc.org,
we'd like to know. Please email
the msdgc.org webmaster with your questions
- This site would be better if they added something. Where can I send my
idea about a page or topic for this website?
- We are always looking to improve msdgc.org; your feedback helps
us determine what features should be added or enhanced. Please email
our webmaster with your ideas.
- My question is about something not listed on this page. Whom should I
- To find the right person for an issue not covered on this page, please call (513) 244-1300.