April 20, 2017
Be Flood Aware
Tips for preventing floods and sewer backups, protecting your property and possessions and responding if an event occurs. View the press release...
April 18, 2017
Sewer Backup? 5 Things You Need to Know
On April 16, the Cincinnati area was once again hit with a massive rain storm. Here are 5 things you need to know if you have experienced a sewer backup. View the press release...
March 3, 2017
MSD Gearing Up to Construct the Lick Run Greenway
MSD is gearing up to construct the nationally recognized and long-awaited Lick Run Greenway in South Fairmount. The Hamilton County Commissioners approved funding for the estimated >$100 million construction project on March 1. MSD plans to begin soliciting construction bids starting March 3. View the press release...
March 28, 2017
TRAFFIC ALERT: Repaving of Guerley Road
March 28, 2017
Sewer Lateral Project in Springfield Township
The Metropolitan Sewer District of Greater Cincinnati (MSD) provides wastewater collection and treatment for residents and businesses in Hamilton County, Ohio and small portions of Butler, Clermont and Warren counties.
View our new "What is MSD?" video, created by college intern DeAndre Davis who is attending the University of the Cumberlands in Ky.
MSD is committed to transparency and responsiveness. Ratepayers are our most important asset, even more than pipes and treatment plants. Is there something you'd like to know about MSD? Give us a call or send us an email. You can also visit our Transparency and Responsiveness page for info on our Annual Budget and Sewer Rates, Annual State of Ohio Financial Audits, Consent Decree Progress and much more.
MSD is the recipient of the 2015 Platinum Excellence in Management award from NACWA. The Platinum award is the highest honor a utility can receive, and MSD is one of three utilities to receive it nationally. MSD has earned an excellence in management designation multiple times since 2005.
MSD has exciting careers in civil, industrial, mechanical, chemical, and environmental engineering and other technical and scientific fields. MSD is community oriented and focused on environmental excellence. MSD is also a great place to work! Learn more about MSD Career Opportunities.
MSD's Customer Call Center:
1600 Gest St.
Cincinnati, Ohio 45204
Sewer Rates & Billing Practices
Information about your sewer bill.
Report a Sewer Emergency
Sewer backup in your home or business? Call us 24 hours a day, 7 days a week at (513) 352-4900. For more info, visit our Sewer Backup Response Program (SBU) website.
Report an Odor
If you are experiencing an odor from an MSD wastewater treatment plant, please contact our Odor Complaint Hotline.
If you are a GCWW and MSD customer and think your sewer bill is too high because of a leak or other issue where water did not go down the drain or enter the sewer system, please contact GCWW at 591-7700. You may be asked to submit an Account Review Form to see if your bill can be adjusted. Download the MSD Account Review Request form for GCWW customers.
More Customer Care
For more customer care, visit the Customer Care menu at the top of this page.