February 10, 2017
Featured News Story: Seeing Orange on the West Side
Ten major MSD sewer projects, as well as two water main relocations and a road repaving, are under construction or will begin construction on the west side of Cincinnati this year. View the story...
January 4, 2017
MSD Gearing Up to Construct the Lick Run Greenway
All general contractors are invited to attend an open information session from 10 a.m. - Noon on Wednesday, Feb. 1 at MSD to learn more about the project. The session will be followed by a site tour. View the PowerPoint presentation...View the invite letter... View the press release...
December 22, 2016
MSD Building Smarter Sewers to Reduce Costs for Ratepayers
MSD is building a smarter sewer system that will help reduce sewer overflows into our creeks and rivers. And the cost is less than any other solution, gray or green. This is MSD’s best chance of reducing spending and ultimately costs for ratepayers. Read more...View the Sustain Magazine article...
November 16, 2016
Why is My Claim Taking So Long? MSD's Claims Process for the August 28, 2016 Rain Storm
There are multiple steps in the MSD claims process for the rain event of August 28, 2016. Some of the steps are fairly simple and short, while others can take some time. Find out more...
January 12, 2017
MSD to Replace Pump Station in Springfield Township
November 22, 2016
TRAFFIC ALERT: White Street in South Fairmount to Close for 8-10 Weeks
The Metropolitan Sewer District of Greater Cincinnati (MSD) provides wastewater collection and treatment for residents and businesses in Hamilton County, Ohio and small portions of Butler, Clermont and Warren counties.
View our new "What is MSD?" video, created by college intern DeAndre Davis who is attending the University of the Cumberlands in Ky.
MSD is committed to transparency and responsiveness. Ratepayers are our most important asset, even more than pipes and treatment plants. Is there something you'd like to know about MSD? Give us a call or send us an email. You can also visit our Transparency and Responsiveness page for info on our Annual Budget and Sewer Rates, Annual State of Ohio Financial Audits, Consent Decree Progress and much more.
MSD is the recipient of the 2015 Platinum Excellence in Management award from NACWA. The Platinum award is the highest honor a utility can receive, and MSD is one of three utilities to receive it nationally. MSD has earned an excellence in management designation multiple times since 2005.
MSD has exciting careers in civil, industrial, mechanical, chemical, and environmental engineering and other technical and scientific fields. MSD is community oriented and focused on environmental excellence. MSD is also a great place to work! Learn more about MSD Career Opportunities.
MSD's Customer Call Center:
1600 Gest St.
Cincinnati, Ohio 45204
Sewer Rates & Billing Practices
Information about your sewer bill.
Report a Sewer Emergency
Sewer backup in your home or business? Call us 24 hours a day, 7 days a week at (513) 352-4900. For more info, visit our Sewer Backup Response Program (SBU) website.
Report an Odor
If you are experiencing an odor from an MSD wastewater treatment plant, please contact our Odor Complaint Hotline.
If you are a GCWW and MSD customer and think your sewer bill is too high because of a leak or other issue where water did not go down the drain or enter the sewer system, please contact GCWW at 591-7700. You may be asked to submit an Account Review Form to see if your bill can be adjusted. Download the MSD Account Review Request form for GCWW customers.
More Customer Care
For more customer care, visit the Customer Care menu at the top of this page.