MSD Honored with Platinum Peak Performance Award
The National Association of Clean Water Agencies (NACWA) has recognized the Metropolitan Sewer District of Greater Cincinnati's Taylor Creek Wastewater Treatment Plant with the prestigious Platinum Peak Performance Award for 16 years of consecutive 100% compliance with the National Pollutant Discharge Elimination System (NPDES) permit. Read More...
Update on Shields Street Sinkhole
A nearly 100-year-old sewer line collapsed under Shields Street last week causing a sinkhole that has closed the street for at least a month while repairs are being made. Read More...
MSD Innovative Project Delivery Saves Money, Supports Urban Renewal
Urban renewal, local job creation, combined sewer overflow reduction, and cost savings are being achieved through an innovative project delivery approach the Metropolitan Sewer District of Greater Cincinnati (MSD) has led the way in successfully adopting. Read More...
City Responds to County Concerns over MSD Consent Decree
Recently the City of Cincinnati received a letter from the Hamilton County Board of Commissioners expressing concerns with MSD and its management of the Consent Decree program. It is important that the misinformation reported be addressed because of the potentially damaging impacts of such assertions on the prosperity of the Cincinnati community. Read More...
Cincinnati Participating in National Discussion about U.S. Water Infrastructure
Tony Parrott, Executive Director of Greater Cincinnati Water Works and the Metropolitan Sewer District of Greater (MSD), Cincinnati will participate in the Value of Water Coalition's national panel discussion about water infrastructure in Washington, DC on May 14. Read More... You can also view a video of the conference here
MSD and 2014 U.S. Water Prize Winners lauded by EPA Administrator
The Metropolitan Sewer District of Greater Cincinnati was honored for its pursuit of cleaner, greener strategies to reduce water pollution, beautify neighborhoods and drive economic development during the U.S. Water Alliance’s U.S. Water Prize ceremony held Monday, April 7 in Washington, D.C. Read More...
U.S. EPA Deconstruction & Demolition Webinar
The U.S. EPA, in coordination with MSD, hosted a free webinar in February 2013 on deconstruction and demolition of buildings, using the Lick Run Project as an example. Learn how building demolitions that include full and partial deconstruction contribute to material recovery, job training, and support for local markets. View the Webinar here...
The Metropolitan Sewer District of Greater Cincinnati (known as MSD or MSDGC) serves the wastewater removal and treatment needs of residents and businesses in Hamilton County, Ohio. The Board of County Commissioners of Hamilton County, Ohio established MSD in 1968 pursuant to Section 6117 of the Ohio Revised Code. Under the 1968 agreement, the City of Cincinnati agreed to operate and solely manage MSD’s daily operations and sustainability.
MSD's employees work at facilities located throughout the county, and provide service to customers in most of the county's municipalities and townships as well as in the City of Cincinnati. Read More...
MSD has been again nationally recognized for Excellence in Management by NACWA, effective through 2014. MSD has now earned this prestigious designation three consecutive times beginning in 2005. This award honors MSD management and staff for their significant efforts toward improved efficiency and effectiveness.
The OKI Regional Council of Governments is updating a policy plan to improve quality of life and service to the public in southwest Ohio, northern Kentucky, and southeast Indiana, and they want to hear from you. Issues in the plan affect everyday life in the region, such as congestion on roadways, the attractiveness of communities for business and job creation, housing for all ages, income levels and family types and adequate water and sewer facilities. The draft plan and questions to invite feedback are available on-line. To find out more and share your opinions, visit www.howdowegrow.org and view this short informational video.
Area high school students will have the opportunity to gain work experience this summer in a range of professional and technical fields. (Video from SIA 2013 graduation) Frequently Asked Questions are answered in the 2014 SIA FAQ. For more information Please visit the Student Intern Academy or Project Rebuild web sites.
MSD has exciting careers in civil, industrial, mechanical, chemical, and environmental engineering and other technical and scientific fields. The Metropolitan Sewer District of Greater Cincinnati (MSD) is community oriented and focused on environmental excellence. MSD is also a great place to work! Learn more about MSD Career Opportunities.
MSD's Customer Call Center:
Report a Sewer Emergency
If you are a Hamilton County resident or property owner and are experiencing a sewer backup, you must report the problem immediately (within 24 hours of first noticing it) to MSD's Customer Call Center.
Operators are available 24 hours a day, 7 days a week at (513) 352-4900.
For Sewer Backup events, you may also submit your request online.
Report an Odor
If you are experiencing an odor from an MSD wastewater treatment plant, please call our Odor Complaint Hotline.
Operators are available 24 hours a day, 7 days a week at (513) 557-5979. Please call the hotline as soon as you notice the odor so we can investigate the source.
Note: If you are experiencing a sewer gas odor inside your home, please call MSD’s Customer Call Center at (513) 352-4900.
If you think your sewer bill is too high because of a problem that caused water usage that did not go down the drain or enter the sewer system, MSD will review your account to see if it can be adjusted. Download the MSD Account Review Request form to submit a request for an Account Review.
Customer Care Links
Directions to MSD's Mill Creek Campus