May 23, 2016
Task Force Issues Recommendations to Reduce Sewer Bills
The Hamilton County Rate Affordability Task Force has issued nine recommendations to help reduce MSD sewer bills. The Hamilton County Commissioners are studying the recommendations to determine which, if any, to accept. View the report...
April 14, 2016
MSD Director Gerald Checco Wins 2016 Earth Day Environmental Award
Gerald Checco promotes the environment in both his professional and personal life and most recently has advocated for an environmentally friendly method of treating sludge from MSD's Little Miami treatment plant. Read more...
February 25, 2016
Got a Sewer Backup? Call MSD First at 352-4900
MSD is spreading the word about its Sewer Backup Response program. If you live in MSD’s service area, you will be receiving a magnet and a card in the mail over the next month. Read more...
March 16, 2016
Lick Run Propety Demos in South Fairmount
March 7, 2016
SSO 700 Operational Improvements
The Metropolitan Sewer District of Greater Cincinnati (MSD) provides wastewater collection and treatment for residents and businesses in Hamilton County, Ohio and small portions of Butler, Clermont and Warren counties.
MSD is committed to transparency and responsiveness. Ratepayers are our most important asset, even more than pipes and treatment plants. Is there something you'd like to know about MSD? Just ask. And for those who want to know more, please visit our Transparency and Responsiveness page for info on our budget and rates, organizational activities, Consent Decree and more.
MSD is the recipient of the 2015 Platinum Excellence in Management award from NACWA. The Platinum award is the highest honor a utility can receive, and MSD is one of three utilities to receive it nationally. MSD has earned an excellence in management designation multiple times since 2005.
MSD has exciting careers in civil, industrial, mechanical, chemical, and environmental engineering and other technical and scientific fields. MSD is community oriented and focused on environmental excellence. MSD is also a great place to work! Learn more about MSD Career Opportunities.
MSD's Customer Call Center:
1600 Gest St.
Cincinnati, Ohio 45204
Sewer Rates & Billing Practices
Information about your sewer bill.
Report a Sewer Emergency
Sewer backup in your home or business? Call us 24 hours a day, 7 days a week at (513) 352-4900. For more info, visit our Sewer Backup Response Program (SBU) website.
Report an Odor
If you are experiencing an odor from an MSD wastewater treatment plant, please contact our Odor Complaint Hotline.
If you are a GCWW and MSD customer and think your sewer bill is too high because of a leak or other issue where water did not go down the drain or enter the sewer system, please contact GCWW at 591-7700. You may be asked to submit an Account Review Form to see if your bill can be adjusted. Download the MSD Account Review Request form for GCWW customers.
Please note: If you submitted a SEWER ADJUSTMENT request via this website before May 6, 2016, please resubmit your request. Due to technical difficulties, we are unable to retrieve any e-mail requests before that date. THIS APPLIES TO E-MAILED REQUESTS SUBMITTED THROUGH THIS WEBSITE ONLY. We apologize for the inconvenience, and thank you for your patience.
More Customer Care
For more customer care, visit the Customer Care menu at the top of this page.