Contact MSD

Sewer Emergencies

If you are having a sewer emergency, including a Sewer Backup event, please contact our Customer Service staff at
(513) 352-4900. For Sewer Backup events, you may also submit a request online.

Other Issues

For non-emergency concerns, please visit our Customer Service page. You can find answers to Frequently Asked Questions (FAQs), as well as contact information for our offices.

Visiting MSD?

Directions to MSD's Mill Creek Campus
The Metropolitan Sewer District of Greater Cincinnati (MSD) serves the wastewater removal and treatment needs of residents and businesses in Hamilton County, Ohio (USA).

Contact Us

MSD's Customer Call Center:
(513) 352-4900


Mailing Address:
1600 Gest St.
Cincinnati, Ohio 45204

MSD Facilities and Directions