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Cleanup Procedures
Once MSD has determined you are eligible for cleanup assistance, the following steps will be taken to clean up your property.
Cleanup Appointment
A customer service representative from MSD will contact you by telephone to schedule the cleanup.
Permission to Enter
When MSD’s customer service representative
arrives at your home, he or she will ask for written permission from
the property owner or legal tenant to enter and inspect the area that
was flooded. This “Permission to Enter” form allows both
the customer service representative and MSD’s professional cleanup
contractor to enter your home. Please read this form thoroughly before
you sign it, as it is a legal document. You will receive a copy of the
form for your records.
Inspecting and Documenting the Sewer Backup
The customer service representative
will inspect your basement or lower level to verify and document the
sewer backup. He or she will take room measurements and photograph the
area and damaged items.
An MSD professional cleanup contractor will also arrive at your property
during this time and begin inspecting the damage and determining the
moisture content of walls, floors and other materials in the area.
After your property has been inspected, the customer service representative will work with you to develop a list of items that can be saved and a list of those that require removal and disposal. Be sure to review the lists carefully before signing them. Photos of all the items will be taken as part of the documentation process. (What can be saved and what cannot be saved?)
