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Related Links
What Causes a Backup? Cleanup Assistance Filing a Claim Preventing Future Backups Consent Decree Information
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Claim Form WIB Program Brochure Lateral Line Brochure: A Guide to Your Sewer Line WIB Facts (Monthly Statistics) Common Causes of Wet Basements (1 MB .pdf brochure) 2005 WIB Customer Satisfaction Survey

Water-In-Basement (WIB) Response Program

To Report a Sewer Backup

If you are a Hamilton County resident or property owner and are experiencing a sewer backup, you must report the problem immediately (within 24 hours of first noticing it) to MSD’s Customer Call Center.

MSD's Customer Call Center: (513) 352-4900Operators are available 24 hours a day, 7 days a week to take your call at
MSD’s Customer Call Center: (513) 352-4900

Filing a Claim

For assistance with WIB insurance and damage claims, please call:
(513) 771-5246

Claims Assistance Info

WIB Ombudsman

If further WIB assistance is needed, contact:
Jessica Powell
Legal Aid Society of Greater Cincinnati
(513) 362-2801

Residential neighborhood

Welcome

Welcome to MSD’s website for the new Water-In-Basement (WIB) Response Program, which began January 1, 2004.

The WIB Response Program provides cleanup assistance — after a sewer backup into a private home or business has occurred — at no cost to the property owner or tenant, provided the backup was caused by a problem in the public sewer. The program also provides assistance for filing damage claims and preventing future sewer backups. It is the first of its kind in the country.

The program hopes to completely eliminate these types of sewer backups over the next five years. Our goal is no more basement backups, period. Through this new program, MSD can now help customers who experience sewer backups and proactively protect them from future damage. The program will improve the services we currently offer customers and help us continue to be good stewards of our community and the environment.

To learn more about this program, start with What Causes a Backup?, or choose another of the 'Related Links' at the upper left part of this page. Claim forms and program brochures are available under 'Downloads' as well.

For more information, call MSD’s Customer Call Center at (513) 352-4900.