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MSD Receives Management Honors from National Water Quality Organization
Cincinnati, Nov. 29, 2005 – The Metropolitan Sewer District of Greater Cincinnati (MSD) has been selected to receive national honors for management excellence by the National Association of Clean Water Agencies (NACWA). MSD is one of only seven utilities in the country to be chosen for the award.
NACWA’s Excellence in Management Recognition Program honors wastewater utilities that have implemented progressive management techniques that successfully address organizational challenges. MSD is being recognized for its significant efforts toward improved efficiency and effectiveness. While MSD has received many awards for wastewater treatment excellence, this is the first time its management strategies have received national accolades.
“MSD’s perseverance toward excellence and efficiency is commendable as they manage many, many industry regulations while maintaining the highest standards for their customers,” said David E. Rager, City Manager. “I am very proud of all the MSD employees who carry out their responsibilities every day with these goals in mind.”
“Improving management practices is a priority outlined in MSD’s Strategic Plan, and NACWA’s recognition of our efforts validates our program,” stated MSD Director Bob Campbell. “In order to provide customers the quality service they expect and deserve, we must optimize our business processes and staff performances in the same way any other major organization would, public or private. Our staff has been working diligently on this issue, and should be pleased with the progress being made.”
A key component of MSD’s management success has been its recent focus on business and people processes, in addition to technical and operational issues. Using stakeholder involvement, employee participation and accountability, and performance measurements as cornerstones of its program, MSD has made great strides in the areas of strategic planning, customer service and the development of proactive partnerships to address the long-term regulatory challenges facing the community.
“MSD truly embodies the spirit of NACWA’s Excellence in Management Program. It is an honor and an inspiration to showcase the achievements and commitment of our nation’s public wastewater utilities to America’s waters,” said Ken Kirk, NACWA’s executive director.
NACWA is a nationally-recognized leader in environmental policy development and a sought-after technical resource on water quality and ecosystem protection issues. Members of the national trade association serve the majority of the sewered communities in the United States, and collectively treat and reclaim over 18 billion gallons of wastewater every day. MSD has been a member of NACWA since 1990.
Every day, the Metropolitan Sewer District of Greater Cincinnati manages the effective collection and treatment of more than 200 million gallons of wastewater and actively maintains 3,000 miles of sanitary and combined sewers that run through the 49 municipalities and townships of Hamilton County. Owned by Hamilton County and operated by the City of Cincinnati, MSD is committed to continually maintaining and improving its wastewater collection and treatment systems for the betterment of both public and environmental health.
