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MSD Rates Highly in I-Team Customer Service Comparison

WCPO logo (links to full video and story at wcpo.com; link and image courtesy WCPO)Nobody likes to wait on hold. The WCPO I-Team, a local television news investigative unit, recently compared several area businesses and government agencies to determine how long it takes to reach a human being when calling for service. And who came out on top? In the words of the I-Team's Hagit Limor:

I-Team chart showing MSD performance during comparison (click to view full image; chart courtesy WCPO)"And no one beats... the MSD....No recordings, no phone tree. They pick up the phone 24/7."

MSD is proud to be recognized by the I-Team for dedicated customer service. We strive to improve every day, because serving our customers, helping the community and protecting the environment are the most important things we do.

For streaming video of the full story, as well as a chart comparing how long it took for the I-Team to reach a human being at several local utilities and agencies, visit http://wcpo.com/wcpo/localshows/iteam/service/.

Excerpt and images used in conjunction with this story courtesy WCPO.